SHIPPING IN AUSTRALIA:

Free Shipping is standard delivery for new orders over $150 in Australia only.

Express shipping is available at an extra cost to be selected at checkout.

Orders are sent with Australia Post.

Due to Covid-19 Australia Post are experiencing delays in delivering parcels.
Shipping times may take longer than the normal estimates below. We appreciate your understanding at this time.

Standard shipping within Australia: Delivery estimate: 5-7 business days.

Express shipping within Australia: Delivery estimate: 1-5 business days.

Delivery estimates cannot be guaranteed as Haute on High cannot be held liable for Australia Post’s dispatch and delivery schedules. Please see http://www.auspost.com.au/ for delivery estimates for your area.

Please ensure that the postal address provided at checkout is your correct address, as we take no responsibility if you do not receive your item due to providing an incorrect address.

Once your parcels have left Haute on High they are property of the courier company or Australia Post. Haute on High is not legally responsible for lost or damaged goods. However we will do all we can to track your parcel for you. Please contact us when you place your order if you wish to purchase additional signature on delivery or insurance.

We will always endeavor to get your order dispatched as quickly as possible. Please note orders will only be sent on our business days (Tuesday-Friday)

If for any reason your items purchased are sold out, we will notify you be email as soon as possible of the choice for the next delivery date or a refund.

Free shipping does not apply to purchases with store credit.

INTERNATIONAL SHIPPING:

We offer international postage options you can select at checkout.

We do not ship to international PO boxes.

International Economy: $40 AUD.  Delivery estimate: Up to 8 business days. Including signature on delivery.

International Express: $56 AUD. Delivery estimate: Up to 4 business days. Including signature on delivery.

International customs charges and taxes are payable by the receiver. Haute on High are not responsible for any additional charges incurred for shipping orders internationally. For more information on customs charges for each country please contact your customs authority.

When a parcel is delivered to the destination country, that country is responsible for the delivery. Haute on High is not responsible, and cannot be held liable if the postal service of the destination country fails to deliver on time or loses the item due to negligence or theft.

We are not responsible for items delivered to an incorrect address so please ensure all information is correct.

INTERNATIONAL CUSTOM CHARGES:

The prices within the online store do not include relevant overseas duties and other customs charges you may incur. These costs are imposed by your local customs office and are outside of our control. Please ensure you familiarise yourself with your country’s customs charges and levies prior to placing an order.

Please note that if you are returning items to us from an international location a Customs Declaration form must be completed and placed on the package. It is also very important that you label the items as ‘returned goods’.

Failure to do so will result in the package being held in customs with charges applied for customs duty. The parcel will not be released and forwarded to us unless YOU the customer pays these fees. If you do not pay the fees, the parcel will be returned to you by the Australian Customs Dept.

RETURNS:

Please choose carefully. Return postage is at your own expense.

If you would like to return or exchange your purchase of any full priced item, please follow the following returns procedure.

Please email hauteonhigh@hotmail.com to request a return. Returns will not be accepted without pre-authorization by Haute on High.

You may exchange your purchase for a store credit or another item if:

·        You return the item within 7 days from the date of purchase;

·        The item is new, unworn, unwashed and in its original condition;

·        All original labels and swing tags must remain in place and will not be accepted if removed or altered;

·        You provide the original receipt as proof of purchase.

Our returns policy does not apply under any circumstances to purchases of the following items: earrings, cosmetics, lingerie, swimwear or sale or discounted items – including apparel.

We do not offer refunds for change of mind, wrong decision or incorrect size.

Before your purchases are sent to you we personally inspect your items to ensure they are in perfect condition. If you receive faulty or damaged goods please notify us immediately at hauteonhigh@hotmail.com.

Goods must be returned within 7 days of receipt.

In accordance with the Australian Competition and Consumer Commission if you receive a garment with a minor fault we have the right to repair the product and send it back to you. If we deem the fault irrepairable we will send you a replacement product. However if we are unable to repair or replace your faulty item we will refund you in full in the same form of payment the order was purchased.

We reserve the right to evaluate that you did not cause or create the fault in the item. Please note: that items which have been damaged as a result of some wear and tear are not considered to be faulty.

Customers should be aware that when purchasing garments with beading, sequins or embellishments, these could, from time to time fall off. However, this does not mean your item is faulty. The onus is on the customer to care for the product after it has been purchased, given that some fabrics may require extra care including lace, satin, chiffon, netting, embroidery and beading.

Please take care when sending items back to us to the correct address and include tracking. Lost items in the post are your responsibility and we cannot offer exchanges or credit on lost parcels.

If making an exchange please supply a prepaid postbag with the return, alternatively we will request payment for the new postage cost, or the cost of posting items back to you will be deducted from your credit.

Store credit is valid for 6 months only from date of original purchase, for in stock purchases only (not valid for special orders).

All purchases placed with store credit are final.

IN STORE LAY BYS: (Lay by is currently unavailable)

Lay-bys are available in store with a maximum 4 week term. A minimum deposit of 30% is required.

Lay-bys may be cancelled by the purchase however deposits are non-refundable. Items remain property of Haute on High until paid for in full. Lay-by items cannot be returned after full payment has been finalized.

Once a lay-by is reviewed, paid for and taken from the store you accept the condition and the purchase is final.

Failure to complete payment in the 4 week period makes the goods and deposit forfeited as a termination fee in accordance with Australian consumer laws. If lay-by is cancelled with notification to Haute on High within the 4 week period we offer a 6 month store credit to the value or your deposit, valid for in-stock purchases only.

(The $50 fitting fee for Sherri Hill is only valid towards Sherri Hill purchases)

If you wish to transfer the lay-by deposit to a special order, this is only possible within the first 7 days of lay-by and you are bound to this order (balance to be paid to place second order).