Frequently Asked Questions
Do I need to make an appointment to come into the store? No, you do not need an appointment to visit the store during open hours. You can come in, browse and discuss your options with our friendly staff. Some brands require a fitting fee to try on which is redeemable off your purchase. Some brands do not require a fee to try on if you are looking to purchase a dress in store.
We do offer private appointments outside of our open hours if you can’t make it in during open hours and have a last minute event. We require a $100 deposit prior to book the appointment per person which is redeemable on the day of the appointment only.
Do you hire dresses? No. We have brand new dresses to purchase only. We do not have second-hand dresses to hire. If you have a particular budget you are looking at we can help you find a brand new dress to purchase and own within your budget! You will be the first person to wear it and you can wear it multiple times or on sell it afterwards!
Do you have bridesmaid dresses: Yes! We can order in different sizes and colours if we don’t have them in store and we also do bridal party discounts, ask us for details!
Do you have wedding dresses: Yes! We offer a selection of bridal designs for all budgets and styles. Many styles we have in store in other colours may also come in Ivory or White. We can also special order from a huge selection! See us in store for information.
Accessorizing: We can show you how to style and accessorize your dress, we also offer a discount on all jewellery and clutch bags with the purchase of any ball gown. We stock a fabulous selection of exclusive Swarovski crystal jewellery along with other designers.
What sizes do you carry? Our ready to wear collections range from size AU 6-16. Our evening wear collections range from petite size AU 2 to plus size 30, depending on availability.
What if you don’t have my size? If we have sold out of your size we are happy to order in another for you if they are available.
Do I need to bring shoes to try on dresses? No, we have a selection of sample shoes to try with the dresses in different sizes.
Please do not wear makeup on your neck or chest. A makeup scarf is provided in the changeroom for your face.
Please shower after exercising, doing sports, going to the beach, having a spray tan before trying on garments. Any damages, stains or odours will your responsibility to pay for the repair, dry cleaning or price of the garment.
Can I bring children to the boutique? Yes, however, we do have unsecured glass items, mirror furniture and delicate dresses and we want your little ones to stay safe. To avoid incidents involving broken glass, tears or damage bills, please ensure you will have someone to help look after them.
Nobody knows you better! Our stylists are great at helping with measurements and recommended fit but at the end of the day you know yourself best. The final size decision lies with you!